Exchanges & Brokers
Crypto.com Guides for US Users
Crypto.com is a crypto app and exchange that holds your crypto for you (custodial). US users are served by Foris DAX, Inc., and the app is available in every state except New York, plus Washington, D.C., and US territories. Crypto.com also runs a separate self-custody wallet called Onchain.
These guides cover the Crypto.com problems US users search for most: withdrawals stuck pending, deposits that don’t show up, locked or restricted accounts, and identity verification that fails or stalls. Each is based on Crypto.com’s own help center, fee schedule, and US terms, lists its sources, and shows when it was last checked. Contact Crypto.com only through its in-app chat or chat.crypto.com.
- 4 guides
- Updated
Troubleshooting
- Crypto.com Account Locked or Restricted? How to Unlock It and What It Blocks Locked out of Crypto.com? Unlock it in the app with an ID check or through support. See what a lock blocks and why accounts get restricted. Updated
- Crypto.com Verification Unsuccessful or Pending? Why and How to Fix It Crypto.com verification usually takes a few hours to a couple of business days. See what US users must submit, why checks fail, and how to resubmit. Updated
- Crypto.com Withdrawal Pending? How Long It Takes and Why It's Held Crypto.com says most crypto withdrawals finish within 2-3 hours, but Instant Deposits lock withdrawals for 7 business days. See every hold, fee, and fix. Updated
- Crypto.com Deposit Not Showing Up? How Long It Takes and What to Check Crypto.com deposits appear after a set number of confirmations; USD bank transfers take days. See why deposits go missing and how recovery works. Updated
Crypto.com at a glance
- Type
- Centralized exchange and app (custodial)
- US availability
- All states except New York; also available in US territories
- Supported networks
- Bitcoin, Ethereum, Solana, Base, Arbitrum, Optimism, Polygon, BNB Smart Chain, XRP Ledger, Cronos, and more
- Fees
- Prices include a spread. ACH and wire deposits and ACH withdrawals are free; debit card top-ups 1.49%, PayPal and Venmo 1.99%, RTP withdrawals 1.5%.
Last verified
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Frequently asked questions
Is Crypto.com available in the US?
Yes. Crypto.com says its app is available in 49 states, Washington, D.C., and US territories. New York is the exception, and its US terms prohibit access from New York.
Who runs Crypto.com in the US?
The Crypto.com App and Web services are provided to US users by Foris DAX, Inc. (NMLS ID 1966158), a registered money services business that holds state money transmitter licenses. In Louisiana, crypto services are provided by Foris Services, Inc.
Does Crypto.com hold my crypto?
Yes. The Crypto.com App is custodial, meaning Crypto.com holds the private keys. Crypto in the app isn't covered by any government insurance scheme. Its separate Onchain wallet is self-custody, where you hold your own keys.
How do I contact Crypto.com support?
Use the in-app chat under Settings → Contact Support, or type chat.crypto.com into your browser. Crypto.com's help center sends withdrawal, deposit, account lock, and verification problems to chat, so ignore support phone numbers found in search results.