Contact Us
Last updated
Before you write
We can’t access, unlock, or recover anyone’s account or funds. If you have a problem with an exchange, wallet, or app, contact that company only through its official website or app. Anyone who reaches out offering to “recover” your crypto for a fee is almost certainly a scammer. If you’ve lost money to a scam, see where to report it.
What we can help with
- Corrections: something on our site is wrong or out of date. See our corrections policy.
- Feedback: a guide was confusing, or a topic is missing.
- Privacy requests: see our privacy policy.
- Business inquiries: we read them, but we don’t accept payment for placement in our guides.
How long replies take
We read every message and reply as soon as we can. We can’t answer requests for help with a specific account, because only the platform can see or change it.
Email us
Write to contact@thewalletdesk.com. To help us answer quickly, include:
- the address of the page you're writing about, if there is one,
- what's wrong, or what you'd like us to cover, and
- for corrections, a link to an official source that shows the right information.
Never send seed phrases, private keys, passwords, account numbers, or ID documents. We will never ask for them.