TheWalletDesk

Editorial Policy

Last updated

Our standards

Every guide on TheWalletDesk has to meet four standards before it is published:

  1. Accurate. Facts come from primary sources, listed at the bottom of each page. See fact-checking.
  2. Current. Each page shows when it was first published, when it was last updated, and when platform details were last verified.
  3. Useful. A page has to help someone finish a task or make a decision. We don’t publish thin pages just to cover a keyword.
  4. Safe. Troubleshooting guides send readers to official support channels only.

Editorial independence

  • No company pays for placement in our guides, and no company can buy a better rating.
  • Companies don’t review or approve our content before it’s published.
  • We don’t use affiliate links today. If we ever do, they’ll be disclosed on the page and will never change the steps in a fix. See our affiliate disclosure.

Who writes and reviews

  • Every guide has a named author with a public author page.
  • Tax and scam guides must also be checked by a credentialed reviewer before they go live, and the reviewer’s name and credentials appear at the top of the page. Our publishing system won’t publish a tax or scam guide without one.

How we choose topics

We cover the exchanges, wallets, and apps that people in the US actually use, and the problems they actually run into. We start with the questions people ask most about each platform, such as why a withdrawal is pending, why a deposit hasn’t arrived, or why an account was restricted, and we answer them from the platform’s own documentation.

Troubleshooting pages

  • We link to official help centers and in-app support only.
  • We never publish a support phone number unless it appears on the company’s own official website, and we record where we verified it.
  • We explain what readers can safely check themselves and when to stop and contact the platform.
  • We warn readers about “recovery” services, which are a common follow-on scam.

Update schedule

  • Every guide shows a last verified date for its platform details.
  • We re-check fees, limits, and availability at least every six months, and sooner when a platform announces a change or a reader reports one.
  • Fee tables show the date their figures were taken from the platform’s own fee page.

Corrections

If we get something wrong, we fix it and record the change in our correction log.