Robinhood Crypto Account Restricted, Frozen, or Under Review? What to Do

Robinhood restricts crypto accounts for the same reasons it restricts investing accounts: a bank transfer that reversed, incorrect or outdated account information, a fraud inquiry or unusual activity, a levy or other legal order, or your status as a company control person. Because your crypto account is linked to your Robinhood investing account, a restriction there can stop you from buying, withdrawing, or sending crypto too. Most restrictions lift once you cover any negative balance and provide the documents Robinhood asks for; a security freeze lifts after Robinhood’s review, which its pages say can take anywhere from a few days to several weeks.

This guide explains why Robinhood restricts accounts, what each restriction blocks, how freezes and reviews work, how to get a restriction removed, and what happens to your crypto if an account closes. It’s based on Robinhood’s help center and its Robinhood Crypto Customer Agreement, checked on October 2, 2026.

Why Robinhood restricts crypto accounts

Robinhood’s help center lists five common reasons:

Robinhood is clear that the restrictions travel: “If your Robinhood Financial account is restricted for any reason, your Robinhood Crypto account may also be restricted.”

Other reasons in Robinhood’s crypto agreement

Robinhood’s crypto customer agreement lets it suspend accounts, freeze funds, and investigate when:

• it suspects a violation of the agreement, its anti-money-laundering program, the law, or its Code of Conduct
• a regulator, court order, or subpoena requires it, or there’s pending litigation or an investigation
• any of your Robinhood accounts has a negative balance, or an ACH deposit was returned by your bank
• it sees “unusual activity” or suspects someone else is using your login
• you haven’t accessed your accounts in two years or more

It can also restrict accounts accessed from sanctioned countries or from phones whose operating system has been modified (rooted or jailbroken), treat money sent in by someone other than you as unauthorized, and restrict or close accounts if you withdraw your consent to electronic documents. Traveling matters too: signing in from a restricted country “may lead to an account restriction,” and Robinhood can only remove it after confirming you’ve left.

What a Robinhood restriction blocks

Depending on the restriction, you may be unable to:

• buy crypto, whenever your investing account can’t buy stocks
• withdraw cash to your bank
• send crypto out: your transfer enrollment can be switched off if any of your Robinhood accounts is restricted
• move crypto between your own accounts, which Robinhood blocks for accounts with fraud, financial-crime, or account-level holds
• make new deposits or open new positions, during a security freeze

A freeze or review “stops all deposits, withdrawals, and new positions,” but “you can still sell assets you already hold.”

Security freezes and “under review”

A freeze can happen automatically when Robinhood spots something suspicious, or because you asked for one. Freezing “will restrict all movement in and out of your account.”

To freeze your own account if you think it’s been hacked, open the in-app chat and say “my account is hacked” or “there’s unauthorized activity on my account”; the chatbot shows a Freeze account button. If you can’t get into the app, email support@robinhood.com.

To get unfrozen, Robinhood finishes its review, and you complete any identity checks it asks for. These can include approving the sign-in from a known device, an SMS one-time code, bank verification, a “three-point selfie,” or photos of the front and back of your government ID. Robinhood emails you when the review is complete.

How long it takes depends on which Robinhood page you read:

Robinhood also says “timelines vary based on case complexity.”

How to get a Robinhood restriction lifted

If you’re withdrawing cash to a different bank account within 60 days of a deposit, Robinhood may ask for a reason, a photo ID, and bank statements for both accounts before releasing it.

Appeals and complaints

• App Use Standards decisions: Robinhood says “you can submit an appeal by sending an email to appeals@robinhood.com.”
• Other disputes: the crypto agreement asks you to raise disputes in writing, with notice sent to support@robinhood.com, before arbitration. Small claims court remains an option.
• Regulators: you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint (opens in a new tab), which says companies generally respond within 15 days, or with your state’s financial regulator.

What happens to your crypto if your account is closed

If Robinhood closes it. A Robinhood Crypto account must have a zero balance to close. If crypto is left, Robinhood may ask you for a crypto address to send it to, or “sell any remaining Cryptocurrency on the open market at the prevailing market price” and send the cash, minus fees, costs, and damages, to your linked bank. A balance too small to cover closing costs (a “Dust Balance”) is forfeited.

If you move your investing account away. Transferring your whole brokerage account to another firm doesn’t move your crypto. If you do a full outbound transfer, Robinhood may sell any crypto left and close the crypto account.

If you had a Spending account. Every Robinhood Crypto account now has to be connected to a brokerage account. Crypto left after a Spending account closed was sold automatically, with a check mailed to your address; uncashed checks may go to your state’s unclaimed property office.

If your account goes dormant. State unclaimed-property laws can require Robinhood to sell your crypto and send the cash to the state. Robinhood sends an email or letter first with a date by which to sign in; signing in or contacting support keeps your assets. If they’ve already been sent, contact your state’s unclaimed property agency.

Closing your Robinhood account yourself

Before you deactivate, you need a $0 balance, no open positions or pending transfers, and Stock Lending and the High Yield Cash Program turned off. Transfer or sell your crypto first, and note that staked crypto may be force-unstaked. Go to Account → Menu → Settings → Deactivate an account; Robinhood says most requests are processed within 1–2 weeks. You can still sign in afterward for statements and tax documents, and individual accounts can be reactivated in the app, which can take up to 5 days, except after issues such as a sanctions review or a written-off negative balance.

How to contact Robinhood Support

Use the app or robinhood.com/contact, where chat runs 24/7; request a callback there if you need a call. If you’re locked out because of a possible hack, email support@robinhood.com.

If you’ve been targeted, Robinhood says to report it to the FTC at reportfraud.ftc.gov; see also where to report a scam.

Related Robinhood Crypto problems

• A withdrawal is stuck: Robinhood crypto withdrawal pending
• How much you can send: Robinhood crypto withdrawal limits
• Crypto you sent in hasn’t arrived: Robinhood crypto deposit not showing