Exchanges & Brokers
Kraken Guides for US Users
Kraken is a crypto exchange that holds your crypto for you (custodial). It serves US residents in every state except New York and Maine, through its US company, Payward Interactive, Inc. These guides cover the Kraken problems US users search for most: deposits that don’t show up, withdrawals on hold, restricted or locked accounts, and stuck identity verification. Each one is based on Kraken’s own support documentation, lists its sources, and shows when it was last checked.
Kraken doesn’t publish a support phone number. Get help only through support.kraken.com or the Call us option inside the Kraken apps.
- 4 guides
- Updated
Troubleshooting
- Kraken Account Restricted, Suspended, or Locked? Why and How to Fix It Kraken restricts accounts over security reviews, chargebacks, scam risk, or unanswered requests. See what each blocks and how to lift it. Updated
- Kraken Verification Not Working? Why It's Pending or Failed and How to Fix It Kraken verification usually takes minutes but can take days during reviews. See what US users must submit, common rejection reasons, and how to fix them. Updated
- Kraken Withdrawal on Hold or Pending? What It Means and What to Do Kraken holds withdrawals for 24 hours to 7 days after card, PayPal or ACH funding and password changes. See every hold, each status, and what to do. Updated
- Kraken Deposit Pending or Not Showing Up? How Long It Takes and What to Do Kraken deposit pending or missing? Most arrive in minutes, crypto waits for confirmations, and wires take up to 1 business day. See causes and fixes. Updated
Kraken at a glance
- Type
- Centralized exchange (custodial)
- US availability
- All states except New York and Maine
- Supported networks
- Bitcoin (including Lightning), Ethereum, Solana, Base, Arbitrum, Polygon, Tron, XRP Ledger, and many more
- Fees
- Instant Buy: 1% plus a spread. Kraken Pro: 0.40% maker / 0.80% taker at the lowest tier. ACH and wire deposits are free.
Last verified
Frequently asked questions
Is Kraken available in the US?
Yes, in every state except New York and Maine. Some features vary by state: for example, Plaid ACH deposits aren't available to Kraken accounts in Texas, and on-chain staking is only offered in the states Kraken lists.
How much does Kraken charge?
Buying, selling, or converting with Instant Buy costs a 1% fee plus a spread built into the price. Kraken Pro charges 0.40% for maker orders and 0.80% for taker orders at its lowest volume tier. Kraken+ members pay no Instant Buy trading fee on up to $10,000 a month, though spreads still apply.
Is Kraken regulated in the US?
Kraken's US company, Payward Interactive, Inc., is registered with FinCEN as a money services business and holds state money transmitter licenses. Crypto held on Kraken isn't covered by FDIC or SIPC insurance.
How do I contact Kraken support?
Chat with Kraken Support from any article in its Support Center at support.kraken.com, 24/7. Phone support only starts from the Call us option inside Kraken's apps, when it's offered. Kraken doesn't publish a support phone number, so treat any number you find online as a scam.